Last updated: 2026-11-02
This Privacy Policy explains how Wind Turbine Services (Australia) Pty Ltd, trading as Wind Turbine Services, handles your personal information. We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) set out in that Act, and the Spam Act 2003 (Cth).
Wind Turbine Services is an independent sourcing and comparison service. We are not a service provider. We do not perform wind turbine maintenance, repair, inspection or any related work. Our role is to connect people who make an enquiry with independent service partners who may be able to assist. Throughout this policy, references to "we", "us" and "our" mean Wind Turbine Services (Australia) Pty Ltd.
When you submit an enquiry through a form on our website, we may collect the following personal information:
We only collect personal information that is reasonably necessary for the purposes described below. If you choose not to provide the information requested, we may not be able to match your enquiry with a suitable service partner.
We collect your personal information so that we can:
This is important, so we want to be clear about it. Wind Turbine Services is a sourcing and comparison service. When you submit an enquiry, your details are passed to one or more independent service partners so that they can contact you about your request. By submitting an enquiry form, you consent to your enquiry details being shared with those service partners and to them contacting you by phone, email or other means about your enquiry.
Service partners are independent businesses. We do not control how they operate and we are not responsible for their conduct, pricing or the outcome of any work they perform. Each service partner is responsible for handling your personal information in accordance with its own privacy obligations.
We may disclose your personal information to:
We do not sell your personal information.
From time to time we may use your contact details to send you information about our services or related offers that may be of interest to you. We will only do this where permitted under the Privacy Act 1988 and the Spam Act 2003.
Every commercial electronic message we send will include a clear and functional unsubscribe facility. You can opt out of direct marketing at any time by using the unsubscribe link in any message, or by emailing us at [email protected]. Once you opt out, we will stop sending you direct marketing within a reasonable period. Please note that opting out of marketing does not stop service partners contacting you about an enquiry you have already submitted.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as it is reasonably needed for the purposes described in this policy, or as required by law. When we no longer need your personal information, we take reasonable steps to destroy or de-identify it.
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us at [email protected]. We may need to verify your identity before providing access. In most cases we will respond within a reasonable period. If we decline a request, we will explain why in writing.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at [email protected] so we can try to resolve the matter. We will acknowledge your complaint and respond within a reasonable period.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted through its website at oaic.gov.au or by phone on 1300 363 992.
Some of the form, hosting and infrastructure providers we use to operate our website and receive enquiries may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your personal information in a way consistent with the Australian Privacy Principles. By submitting an enquiry, you acknowledge that your personal information may be processed outside Australia.
Our website may use cookies and similar technologies, together with analytics tools, to understand how visitors use the site and to improve its performance. This information is generally aggregated and does not identify you personally. You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do so.
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us at [email protected], or write to us at Level 3/534 Church St, Richmond VIC 3121.
We may update this Privacy Policy from time to time. The current version will always be published on this page, with the "Last updated" date shown above.